Returns Policy

 

Our Return Policy is designed to treat both buyers and sellers fairly, in order to make your shopping/selling experience with Collectionet just as exceptional as your items. To protect yourself from disappointment or something unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything and then again upon delivery or pickup. If you’re unsure about an item’s condition, dimensions, quantity, or description, send your questions to us at info@collectionet.co.uk with your questions before making a purchase.

CAN I CANCEL AN ORDER ?

You can cancel any order that has not yet shipped within 24 hours of purchase for a full refund. As soon as you want to cancel a purchase, simply notify us by email at info@collectionet.co.uk with your order reference.
The cancellation period is extended to 14 days after you receive your item.

CAN I RETURN AN ITEM ?

Buyers have a right to cancel an order from the moment they place their order until 14 days after they receive the item.
Buyers have 14 days after delivery to inspect their item and email info@collectionet.co.uk to initiate a return of an item. In your return request, please include the reason for the return, your order reference, the best phone number to call you on, and photos of any damage on the item.
Buyers may not be reimbursed for returns that are not received in original condition. Collectionet is not responsible for returned goods being lost or damaged in transit.

WHEN WILL I RECEIVE THE REFUND FOR A RETURNED ITEM?

A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed within 14 days of the seller getting the item back.

WHO PAYS FOR RETURN SHIPPING ?

The buyer pays for outbound and return shipping. Please make sure the item is returned unaltered, in its original packaging and with all labels attached. If the item is of high value, we recommend using a tracking service for shipping.