Frequently Asked Questions

CAN I CANCEL AN ORDER OR RETURN AN ITEM?

Yes. See complete details in our Returns Policy.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, MasterCard, and PayPal.

WHEN DO I PAY FOR AN ITEM?

Collectionet collects payments from buyers at the time of the sale and holds the proceeds until after confirmation that the item has been picked up or delivered safely to the buyer.
When the buyer chooses to have an item delivered, using the Delivery Service, shipping costs are charged to the payment card used to make the purchase when the item is ready to be shipped.

HOW SAFE IS YOUR PAYMENT PLATFORM? DO YOU STORE CREDIT CARD DETAILS?

Extremely secure. Collectionet uses a third party, Shopify, to process all credit card payments. Vinterior does not have access to your credit card number at any point. Shopify has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.